In line with the tenet of "science, truth-seeking and efficiency", we will meet the needs of users with great sincerity. The company has established a strong technical support and service professional team to provide users with all-round technical services, help users choose and use products correctly, and promptly solve the abnormalities and problems that occur in the operation of the equipment.
Free spare parts
The spare parts and wearing parts required for the normal operation of the equipment will be provided free of charge, and the spare parts required for equipment maintenance in the future will be provided at a preferential price.
Free guidance for installation and commissioning
When the equipment is installed and debugged, our company will send engineering and technical personnel to the site to conduct technical training for equipment operation, operation and maintenance personnel according to the specific situation.
Free warranty during the warranty period
During the product warranty period, our company provides free maintenance services for failures caused by product quality problems, and free replacement of damaged components and accessories. Lifetime paid warranty is implemented outside the warranty period.
Fast response
It is guaranteed to respond within 1 hour after receiving the user's request, and to send a full-time technical service personnel to the site to troubleshoot the equipment within 24 hours.
Provide after-sales technical support
The company has established an after-sales service department dedicated to user services, providing users with pre-sales and during-sale technical consultations, after-sales guidance for installation, commissioning, maintenance and on-site technical training services, solving problems raised by users, and collecting user opinions. If the user has requirements for equipment modification, capacity expansion, etc. Our company will provide timely and accurate support. The Marketing Service Department has a hotline service telephone, and full-time engineers accept calls from users to ensure that users receive timely technical support and services during the use of the equipment.
